Broadband no internet

[benno3000]

Lost connection to internet about an hour ago, rebooted router 4 times still no internet. Funny thing is when checking connection via my sky app it says all on but it isn't 

[GD1]

@benno3000  First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.