Broadband new customer

[Simon227125]

I am leaving virgin and arranged for sky to start kn 23 July. The engineer has now come back and said broadband will not be up and running until 2 September. What should I do

[jamesn123]

Hi @Simon227125 

Typically this happens when the wholesaler Sky are using (Often Openreach) needs to do extra work to get the cabling to your home. Unfortunately these timelines can be flaky so I would recommend you contact Virgin and ask to keep your contract going for now.