Broadband keeps losing connection

[VickyW72]

Hi, our broadband seems to lose connection quite often, but all lights stay green on the router; we haven't moved the router at all (its been in the same position since installing without issues until recently), when I run a test on the sky app it says all looks good, but in the settings on sky it will show a cross to say it's not connected to the Internet. This issue has been happening a lot over the last few weeks, the internet drops in and out and when it is working it's quite slow and I've had the message several times that the Internet is 'slower than it should be'. Can anyone advise please?

[Chrisee]

@VickyW72 if the internet light stays green your hub is connected to the internet so it is possible the slow down is due to wifi issues in your home. Try restarting your hub as thst will gorcecit to find the least congested wifi channel thst can help also try a few of the ideas here Sky Help - Slow wifi

If still stuck post again but include your Sky hub's ststs see Find your Sky Broadband router statistics