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Discussion topic: Broadband keeps going off
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This message was authored by: Lukegrayson
Message posted on 21 May 2026 03:03 PM
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Broadband keeps going off
Broadband keeps dropping an coming back on, been doing it for past couple of days, iv never had this much trouble with the black router, wish I'd never charged to sky max hub.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 21 May 2026 04:17 PM
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Re: Broadband keeps going off
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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