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Discussion topic: Broadband keeps going off

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This message was authored by: Lukegrayson

Broadband keeps going off

Broadband keeps dropping an coming back on, been doing it for past couple of days, iv never had this much trouble with the black router, wish I'd never charged to sky max hub.
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This message was authored by: caesarome

Re: Broadband keeps going off

Posted by a Superuser, not a Sky employee. Find out more

@Lukegrayson 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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