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Discussion topic: Broadband keeps going off

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Abbiejade97
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This message was authored by Abbiejade97 This message was authored by: Abbiejade97

Broadband keeps going off

‎28 Dec 2024 09:15 AM

Having issues with my internet keeps going off for at least 10 to 20 minutes a day for the past week
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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: Broadband keeps going off

‎28 Dec 2024 10:22 AM

Posted by a Superuser, not a Sky employee. Find out more

@Abbiejade97 

Try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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