Discussion topic: Broadband keeps going down
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Message posted on 16 Mar 2024 05:24 PM
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Broadband keeps going down
My internet keeps going off. The power light and WiFi light are both green but voice and internet keep flashing orange for a few minutes then they turn green and then few minutes later there flashing orange again. The internet works for a few minutes while they all green but once they start flashing orange I loose connection.
could someone help?
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Message posted on 16 Mar 2024 06:51 PM
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Re: Broadband keeps going down
@Jordy34 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
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