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Discussion topic: Broadband keeps going down

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This message was authored by nh75 This message was authored by: nh75

Broadband keeps going down

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband keeps going down

Posted by a Superuser, not a Sky employee. Find out more

@nh75 your hub rebooted 35 minutes before you took those stats. The connection looks pretty good as you are getting the maximum speed with some headroom shich mean it should be pretty stable. If you didn't reboot the hub yourself and it spontaenously did it on its own it could be faulty so if the applies call Sky to get it replaced.

 

However beyond that its difficult to see anything wrong but you only use wifi to connect devices which could be the problem. Alternatively if the connection drops - internet light shows amber - more than say 3 times a day talk to Sky but I suspect they wont do anything as the line management software has plenty of lee way to stabilise the line before dropping speeds below your gurantee level.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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