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Discussion topic: Broadband keeps going Off
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This message was authored by: Sg84
Message posted on ‎14 Oct 2024 08:32 AM
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Broadband keeps going Off
Broadband keeps going off, now the voice light is orange
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on ‎14 Oct 2024 10:11 AM
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Re: Broadband keeps going Off
First thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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