Broadband keeps dropping out

[StephyB19]

I live in a 1 bedroom small flat, we only have 2 phones and a sky Q box connected but the signal keeps dropping out. I have called 3 times already and I've replaced the Ethernet cable as suggested on the last call last week but the issue is persisting! I am NOT happy! I always pay my bills on time and have been a Sky customer for a long time. Please can you sort out this issue! 

[Danz994]

Hi there @StephyB19, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141