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Discussion topic: Broadband keeps dropping out

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This message was authored by: JPS1964

Broadband keeps dropping out

I had a problem with my broadband last week and an engineer came out to fix it. The broadband is now intermittent, staying on for a few minutes and then dropping out with no internet for  minutes at a time. 

I had no info from the engineer to say what the original issue was but clearly it is not fixed. Could the engineer please come out again and fix this issue

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This message was authored by: JimM1

Re: Broadband keeps dropping out

@JPS1964 You need to call sky again for that, dial 150 from your landline if working, or 150 from a sky mobile will also get you to customer service but let them know you wish to talk about your broadband!

This message was authored by: Daniel0210

Re: Broadband keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@JPS1964 

You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

 

You'll need to report it to Sky again so they can get Openreach on the case. Hopefully they can sort it before Christmas. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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