Broadband keeps dropping out

[SteveM14]

I've had Sky Broadband (Superfast fibre option) for a month or so, having transferred from Talk Talk.

I'm finding that the connection drops much more frequently than with the previous provider.

When it works, the speed is fine at ~70Gb/s.

My master socket was replaced by Openreack in September 2024, so there should be no physical problems.

Do other customers find Sky's broadband reliable?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147