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Discussion topic: Broadband keeps dropping out and coming back

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This message was authored by: Big_Chungus

Message posted on ‎08 Nov 2025 07:33 PM

Broadband keeps dropping out and coming back

Hub seems to be losing internet connection regularly, sometimes every few minutes sometimes can be 10-15 mins between loss.

internet always comes back and generally only takes a minute or two to return?

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎09 Nov 2025 08:24 AM

Re: Broadband keeps dropping out and coming back

Posted by a Superuser, not a Sky employee. Find out more

@Big_Chungus check the leds on the hub and follow the guidance here https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Big_Chungus

Message posted on ‎10 Nov 2025 02:29 PM

Re: Broadband keeps dropping out and coming back

Lights on hub all green as they should be even when internet access has been lost on device. Have reset the hub but problem still returned, could it be a faulty sky broadband hub or are there any settings that may correct it

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