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Discussion topic: Broadband keeps dropping not at guaranteed speed
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This message was authored by: Tmerc
Message posted on 11 Oct 2025 10:15 AM
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Broadband keeps dropping not at guaranteed speed
Hi, I am having very slow speeds to my broadband it's worse in the evening now its 19mbs (I'm guaranteed 30) but it gets to 7mbs and then just drops out. I work from home so really important I get this resolved. Can you please help. Thank you Tracy
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This message was authored by: JimM1
Message posted on 11 Oct 2025 10:48 AM
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Re: Broadband keeps dropping not at guaranteed speed
@Tmerc Thats a do it yourself, and nothing found then you need to call sky, start with the link below!
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
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