Broadband keeps disconnecting

[PrakharMathur]

Hi My wifi is having some troubles as the devices keep disconnecting after sometime. It says captive portal detected and disconnects. The health on my sky app still shows all working but doesn't seem to be. It's an intermittent problem. Can this be checked please?

[Tom-W19]

Hi @PrakharMathur 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[PrakharMathur]

Thanks for the update.