0

Discussion topic: Broadband keeps cutting out

Reply
This message was authored by: SJ90w

Broadband keeps cutting out

We have had issues for over two months now, even relocating our router to try to overcome them. 

 

We seem to be experiencing daily overnight outages: our Hive disconnects every morning, and we have to reset it. 

 

We have tried all the troubleshooting steps, and while the occasional overnight maintenance is acceptable, this has been happening daily for over a week. 

 

Reply

All Replies

This message was authored by: Daniel0210

Re: Broadband keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

@SJ90w 

Overnight maintenance can occur on more than one night. Give Sky a call to discuss.


See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Reply