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Discussion topic: Broadband keeps coming and going

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This message was authored by LeeShroff This message was authored by: LeeShroff

Broadband keeps coming and going

The internet light keeps going off and then flashing Amber before going green but doesn't stay green very long. Power and WiFi lights stay green 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband keeps coming and going

Posted by a Superuser, not a Sky employee. Find out more

@LeeShroff sounds like you have a line fault which needs sorting. Run the connection test in the My Sky app which works over a mobile connection as thst will tell you if there is a known problem.of which there are loads north of the border after thecw eekdnds deluge. If the app doesnt tell you there is a known issue or offer to book an engineer call Skybyonreport the issue. Calls on your Sky Talk line are free if that is working dial 150.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
LeeShroff
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This message was authored by LeeShroff This message was authored by: LeeShroff

Re: Broadband keeps coming and going

@Chrisee @Had engineers out twice, both times said they'd fixed it. Couple weeks later, does it again. 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband keeps coming and going

Posted by a Superuser, not a Sky employee. Find out more

@LeeShroff Sounds like theydid not find the fault. If you post your hub's stats forum members msybe able to help.see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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