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Discussion topic: Broadband issues
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This message was authored by: Joro_3711
Message posted on 28 Jul 2026 11:24 PM
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Broadband issues
"My broadband stopped working out of nowhere. My white Openreach box has solid green PON and LOS lights, but my Max Hub is stuck slowly flashing green. I have already checked that the cable is firmly in Port 4 and completed a full 30-second WPS factory reset. It needs a network profile refresh from your end."
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 29 Jul 2026 05:38 AM
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Re: Broadband issues
@Joro_3711 wrote:
It needs a network profile refresh from your end."
As we are customers here who help each other you will need to call Sky about this.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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