Broadband issues

[Edgetom]

Hi my broadband/WiFi has been slow and cutting out intermittently. When I checked via the app, it says there's a problem. The amber button is showing most of the time. I have followed the usual advised steps and nothing has improved. Please look into this and advise. Thank you.

[caesarome]

@Edgetom 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.