Broadband issues

[karlos+t+jackal]

Hello, over the last few weeks my broadband connection seems to be dropping out quite regularly. It has gone down 4 times in the last 30 mins, 23/08.  It is becoming very annoying, plus affecting my ability to work from home..

Thanks,

[caesarome]

@karlos+t+jackal 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.