Broadband issues

[Katie265]

My broadband keeps dropping out and loosing signal, has happened around 4 times this morning, I have tried unplugging the box and checking all the connections and it will then work for a short while but cuts out again. There was a issue where I live last week as the BT box was struck by lightening but we didn't seem to be affected by it. Any help would be appreciated 

[caesarome]

@Katie265 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.