Discussion topic: Broadband issues
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Message posted on 25 May 2025 11:42 AM
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Broadband issues
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Message posted on 25 May 2025 11:49 AM
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Re: Broadband issues
@LSL10 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
If you have found this solution helpful please tick this as the answer.
Message posted on 25 May 2025 12:08 PM
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Re: Broadband issues
I've already done this several times!
Message posted on 25 May 2025 01:01 PM
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Re: Broadband issues
@LSL10 It's time for the call to sky if nothing is showing up, they may have the better idea and say what is going on if they know.
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