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Discussion topic: Broadband issues

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This message was authored by: LSL10

Broadband issues

My broadband keeps switching off and on
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This message was authored by: Highlinder

Re: Broadband issues

Posted by a Superuser, not a Sky employee. Find out more

@LSL10 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: LSL10

Re: Broadband issues

I've already done this several times!

This message was authored by: JimM1

Re: Broadband issues

@LSL10 It's time for the call to sky if nothing is showing up, they may have the better idea and say what is going on if they know.

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