Broadband issues

[KeelyAllen1]

My broadband has been installed on the cupboards in my kitchen and it's stuggling to get to certain rooms for streaming. Is there anything I could do to make it better and get my full fibre?

[Highlinder]

@KeelyAllen1  Is the router inside or outside the cupboard?

[KeelyAllen1]

Outside on top of the cupboards, it's stuggling to reach certain rooms especially the living room.

[Highlinder]

@KeelyAllen1  Does your broadband subscription contain broadband boost or broadband max?

[KeelyAllen1]

I have no idea what this is?

[Highlinder]

@KeelyAllen1  What colour of router do you have from Sky? Black or white?

[KeelyAllen1]

I have the white one, 500mbps with the wifi max

[TimmyBGood]

@KeelyAllen1 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.