Broadband issues

[David2003]

Since I received a letter informing me my monthly charge for Broadband was increasing but so was 

my speed - I have had nothing but problems.

Even devices connected to the router are slow or buffering. Speed test says 66mbps, but I can't even watch netflix. Ran diagnostics and says everything is fine, but it isn't. Reset router, no difference.

My son is also getting intermittent or no broadband in his room, despite using a sky WiFi extender. He is using his phones internet as a hot-spot frequently, so I'm double paying!!

Overall - Not happy at all with whatever has happened and paying more for a deteriorated service. Regards

David

[Greenfingers001]

Hi there @David2003 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jamesn123]

Hi @David2003  Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

[Lisa-P1987]

We are still looking to help you @David2003 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[David2003]

Hi,

I never got a notifaction to join chat.

Thanks