Broadband issues outside of my property

[Lowki]

This is easily the 5th time since changing to sky that my broadband randomly stops working. I do service checks to be told that the issue is outside of my property. I then have to book the engineer myself and am told it will take 2 days for somebody to try to fix this. 
I work from home, meaning that this ridiculous outage that takes 2 days to be looked at stops me from working. 
This is not acceptable. Firstly if your app can identify the issue why is the engineer not automatically booked. Secondly a 2 day turn around time for a multi billion pound company is pathetic. Thirdly this if taking 2 days out of my work schedule will cost me around £450. I will be billing this directly and expecting credit to my sky bill for breach of services.

[Chrisee]

@Lowki it is unfortunate that you have issues with your line. However given you are buying a domestic services the service level Openreach work to is repair within 2 full working days after report. If you bought a business service then the SLA is often next day repair but not surprisingly the cost is significantly higher. The fact you choose to use your domestic connection to work from home does not give you priority. 

There is compensation for the roughly 20% repairs not completed within the SLA see Customer Auto-Compensation | Sky Help | Sky.com.

Dont waste your time billing for consequential loss as you will find if youread your contract that is specifically excludedas every ISP offering domestic and business services do. 

[Daniel0210]

@Lowki 

As @Chrisee has indicated, if you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). 

[GD1]

@Lowki  In addition to the replies above if the service is needed 24/7 then you need either to source your own backup service 4G or 5G or choose a priovider who does so (usually at a higher cost).

You also can't bill Sky for any losses so I would recommend reading the T&C's you've agreeed to.  They are very clear.  This will save you wasting time with a frivolous unenforceable claim.