0

Discussion topic: Broadband issues and buffering

Reply
This message was authored by Orchard10 This message was authored by: Orchard10

Broadband issues and buffering

We have had ultrafast broadband installed with fibre optic cables. But when we try and download using a fire stick it's buffering and stopping 

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband issues and buffering

Posted by a Superuser, not a Sky employee. Find out more

@Orchard10  Where is the router kept and how far away is it from the fire stick?



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Orchard10
Topic Author
This message was authored by Orchard10 This message was authored by: Orchard10

Re: Broadband issues and buffering

The router is in the hall and fire stick was in the next room.  I got an email saying Right to Exit Offered as there has been issues with my broadband speed so not sure if that's the problem. Just seem to constantly have issues with broadband. We bought 2 BT boosters ages ago to try and help 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband issues and buffering

Posted by a Superuser, not a Sky employee. Find out more

@Orchard10  So Sky have given you the right to leave your contract without penalty as they are unable to fix the problems you are having within a set time period. If that is so then there is not much the community forum can do for you.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion