Broadband issues - Scotland 29/04/25

[Daniel0210]

Post created to collate broadband issues currently affecting Scotland. 

[Tracey112]

No internet 2 amber lights internet Please help PA23 area

[Glengoyne]

No WiFi connection despite test saying everything looks OK 

[Daniel0210]

@Glengoyne 
If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[AniruddhC]

I have the same issue - glasgow based

[Daniel0210]

@AniruddhC 

Then post 2 applies to you too. 

[Azzbo27]

Same issue, also in glasgow

[Joanne97]

No internet test checker saying no issues have tried all steps and no light on router 

[KIROS1]

Looks like sky is down across the whole of  Glasgow then

[M_L_B]

I have the same issue,  Isle of Skye based.

[Daniel0210]

@Joanne97 
If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[cookiemonsteruk]

@Tracey112 

There appears to be various outages in Argyll and Bute

You would need to call sky

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[LynseyHa]

Reset router and still no connection. Have run the diagnostic tools and nothing flagging. Can someone confirm if there is an issue in the area?

[Hasufin]

Having the issue, also in G61

[Cazzy34]

Issues in G15 blairdardie also.