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Discussion topic: Broadband issue

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Avatar for Paige771
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This message was authored by: Paige771

Message posted on ‎07 Dec 2025 08:07 PM

Broadband issue

My broadband isn't working or connecting to my phones or television

Also dont get signal to the front of my home which is becoming an issue 

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Avatar for SS1818
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This message was authored by: SS1818

Message posted on ‎07 Dec 2025 08:12 PM

Re: Broadband issue

I can't connect to internet so all phones are down

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This message was authored by: Chrisee

Message posted on ‎08 Dec 2025 08:05 AM

Re: Broadband issue

Posted by a Superuser, not a Sky employee. Find out more

@SS1818 & @Paige771 che k the lights on the hub and follow the steps here https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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