0

Discussion topic: Broadband issue

Reply
Avatar for Rachel19901
Level 1 icon
What's this?
This message was authored by: Rachel19901

Message posted on ‎26 Jul 2024 10:10 PM

Broadband issue

I have recently had broadband installed but I have connected everything correctly but the Internet is not working and light does not come on the router
Report post
Post 1 of 4
432 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎27 Jul 2024 06:50 AM

Re: Broadband issue

Posted by a Superuser, not a Sky employee. Find out more

@Rachel19901 you need to talk to Sky so they can check. What msybe wrong therefore I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 4
400 Views
0 Likes
Reply
Avatar for Addie15
Retired Staff Member icon
What's this?
This message was authored by: Addie15

Message posted on ‎27 Jul 2024 11:00 AM

Re: Broadband issue

Hi there! Thank you for escalating this. We have sent an invite to @Rachel19901.

Report post
Post 3 of 4
395 Views
0 Likes
Reply
Avatar for Lisa-P1987
Retired Staff Member icon
What's this?
This message was authored by: Lisa-P1987

Message posted on ‎29 Jul 2024 12:03 PM

Re: Broadband issue

We are still looking to help you @Rachel19901 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Report post
Post 4 of 4
363 Views
0 Likes
Reply
Reply