Discussion topic: Broadband issue

This message was authored by: Rachel19901 · ‎26 Jul 2024

I have recently had broadband installed but I have connected everything correctly but the Internet is not working and light does not come on the router

This message was authored by: Chrisee · ‎27 Jul 2024

@Rachel19901 you need to talk to Sky so they can check. What msybe wrong therefore I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Addie15 · ‎27 Jul 2024

Hi there! Thank you for escalating this. We have sent an invite to @Rachel19901.

This message was authored by: Lisa-P1987 · ‎29 Jul 2024

We are still looking to help you @Rachel19901 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: Broadband issue

Broadband issue

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