Broadband intermittent dropping

[Jamie6]

The internet connection keeps dropping, it can do it several times in a space of ten minutes or intermittently during the day. It doesn't matter if using a hardwire or the WiFi. This has been happening for 2 weeks now. Tried resetting everything but it makes no difference and signal keep dropping. 

[GD1]

@Jamie6   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.