Discussion topic: Broadband hasnt come back on

This message was authored by: Andrea1808 · ‎13 Sep 2026

Good morning. I rang Sky up this morning at 9.30 and paid bill in full. The lady I spoke to asked me to check if the broadband was working as it had been disconnected. I said yes, but it still hasnt come on. Can you please turm it back on. I have tried resetting it? Thank you.

This message was authored by: GD1 · ‎13 Sep 2026

@Andrea1808 wrote:
Good morning. I rang Sky up this morning at 9.30 and paid bill in full. The lady I spoke to asked me to check if the broadband was working as it had been disconnected. I said yes, but it still hasnt come on. Can you please turm it back on. I have tried resetting it? Thank you.

No, we are customers like you we can't turn your service back on.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Chrisee · ‎13 Sep 2026

@Andrea1808 @Where a service has been suspended due to payment issues it won't be restored until the payment reaches Sky's bank which can take 24 hours or so longer over the weekend

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Broadband hasnt come back on

Broadband hasnt come back on

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