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Discussion topic: Broadband hasn't activated

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MLKay
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Broadband hasn't activated

‎31 May 2022 01:34 PM

My broadband was due to go live yesterday and I have had all the confirmation for this however there is still no broadband. Trying to test my line on the website just comes back with a message saying the tester is unavailable at this time. I have already had my first bill which included the broadband  

 

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jamesn123
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Superuser
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Re: Broadband hasn't activated

‎31 May 2022 02:16 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @MLKay 

I've flagged your post to Sky, look out for an email or message on the forum 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Lisa-P1987
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Re: Broadband hasn't activated

‎31 May 2022 02:27 PM

Posted by a Sky employee

Thank you for escalating this. We have sent MLKay an invite to chat 🙂 

Thanks

Lisa - Sky Tech Team Expert
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Tom-W19
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Re: Broadband hasn't activated

‎18 Jun 2022 10:25 AM

Posted by a Sky employee

Hi MLKay

 

A private chat was started but there's been no response for a few days so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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BG1998
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Re: Broadband hasn't activated

‎19 Jul 2022 07:10 PM

Hi, very similar to as above. Got my text advising my broadband was activated at 8am but still no internet available, my router is only showing a green dot on the power & WIFI 

 

Is this normal? How long does it take for your internet to work from getting your text? Any help is much appreciated 

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cookiemonsteruk
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Re: Broadband hasn't activated

‎19 Jul 2022 07:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@BG1998 

 

It can take up to midnight tonight to be activated

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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BG1998
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Re: Broadband hasn't activated

‎19 Jul 2022 07:13 PM

Thanks! Hopefully it comes on before the end of today ☺️

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