Broadband has been unstable for the past couple of days

[Mark+Hollis]

Hi there,

Our home broadband has been unstable the past couple of days.

I work from home and it has dropped 5 times already today, and it dropped approx 7 times yesterday.

My router stats are:

Nothing has changed internally with setup etc.

I need to have more confidence in my broadband, but at the moment it's not there.

Many thanks, Mark

[Highlinder]

@Mark+Hollis Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Mark+Hollis]

Hi @Highlinder 

Thanks for the quick response.

I have used that link via my laptop connecte to the WiFi and it simply returned Status: Good

I've also used it on my mobile (on mobile data) and it returned the same.

Mark

[Highlinder]

@Mark+HollisAre you able to call Sky and report this,  the downstream noise margin is sitting at 16, and it should be around 6. If you cannot call in to report this let us know.

[Mark+Hollis]

Hi @Highlinder 

Thanks for your reply once again and the information provided.

I am not able to call in right now to report this, and finding a number online to call sends me down a rabbit hole. Do you know of a number, or an alternative way here?

Many thanks, Mark

[Highlinder]

@Mark+Hollis  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Thanks for escalating. We've sent an invite to Mark+Hollis.

[Mark+Hollis]

Thank you @Highlinder you have been very helpful.

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Mark+Hollis]

@Mr+Flibbles+86  @Tom-W19 

My apologies for not replying.

Since my chat with Tom the internet connection has been stable, and I have not noticed a single drop out.

Thanks for your assistance.