Broadband go off

[traceystimpson]

My broadband and voice has dropped out again ..it does it every day..sometimes for hours..mins or all day .online test show everything is ok when it clearly is not

[Daniel0210]

@traceystimpson 
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

[traceystimpson]

Thank you for your advice..I've done everything suggested...including turn it off wait turn bk on...online checker says all is ok I'm connected..but I'm not..so il ring again to book engineer as the last one did not turn up...wishing I had just kept the old line for broadband and never gone to full fibre..

Thanks again.