Broadband fixes are not happening for two days!?

[Novikovs]

Today early morning12:10am broke my broadband, and now engineers have to fix it on Friday afternoon, why are I have to wait two days for someone to come!? And if I need rescheduling my appointment for broadband which just broke by himself so will be paying charges for that!? How about you have to pay me because now I'll be using my phones internet and also my family members will pay as well!?!?! How about someone will come today afternoon and fix it!?!?!? Or you please pay for my phone internet bill to providers and I will not be paying for your fault!????

[Daniel0210]

@Novikovs 
This is a customer helps customer forum. You aren’t addressing a Sky Customer Service agent here. It will no doubt be an Openreach engineer who attends. They aim to fix faults in 3-5 working days. That will depend on engineer availability. The days of next day repairs are very rare.

Your billing will continue whilst the fault is there. If you stop paying you'll be in breach of contract. 

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it and it’s applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.

[TimmyBGood]

@Novikovs 

Domestic broadband costs about £1 a day: realistically that simply doesn't buy same day onsite support.

The current Openreach target is to fix by the end of the second working day starting the following working day morning after an ISP logs a fault with them: their reports to Ofcom indicate they manage this about 85% of the time, so a resolution by Friday afternoon would be well inside the target. Next Monday would also be in scope, so Friday would be good.

'Better' support requires paying business rather than domestic subscription rates: somewhere between five and ten times the monthly cost might be appropriate.

[Chrisee]

@Novikovs simple explanation you have bought a domestic connection from Sky who buy the connection to your home from Openreach. Openreach's Service Level Agreement on domestic connections is 2 working days from the report. If you require a faster fix buy a business connection or pay for a priority service from a specialist provider which will cost significantly more.

Note the SLA does not guarantee a fix in that time simply that customers are compensated if the fix takes longer. No ISP will pay your data bills the rate of compensation is set by Ofcom. See Customer Auto-Compensation | Sky Help | Sky.com