0

Discussion topic: Broadband drops out at the exact time everyday

Reply
This message was authored by Marcelshouse This message was authored by: Marcelshouse

Broadband drops out at the exact time everyday

Hi all,

 

Here hoping someone else might also be experiencing this issue cause it's a bit strange and no one can figure it out.

 

every single day at 12:50 in the afternoon our internet drops off completely. Had the engineers out, they've checked all the lines, the boxes, the wires, you name it it's been checked, no one can find a fault. But the internet goes off at 12:50. The only thing that brings it back is switching it off at the plug for an entire hour then it's back to full function.

 

I work from home full time so it's becoming quite the issue and I've had to up my data plan on my phone to bridge the hour gap. Has anyone had anything similar and fixed, or on going? I'm just outside of Glasgow incase that makes any difference. 

TIA

 

 

Reply

All Replies

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Broadband drops out at the exact time everyday

Posted by a Superuser, not a Sky employee. Find out more

@Marcelshouse 

 

When that happens at a very specific time, the suspicion is always another device (perhaps not even within your property) on a timer or a something with a user who has very precise habits.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Marcelshouse
Topic Author
This message was authored by Marcelshouse This message was authored by: Marcelshouse

Re: Broadband drops out at the exact time everyday

Hi thanks for replying, what sort of other device or how is a timer set? 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion