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Discussion topic: Broadband drops off continuously during night

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This message was authored by love+to+read This message was authored by: love+to+read

Broadband drops off continuously during night

My router has to be reset every night. All the lights are fine but no devices can connect to Wi-Fi.

why does it continually drop off and any solutions please?

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband drops off continuously during night

Posted by a Superuser, not a Sky employee. Find out more

@love+to+read  Do you have to reset the router in order to get the internet to work again?



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love+to+read
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This message was authored by love+to+read This message was authored by: love+to+read

Re: Broadband drops off continuously during night

Yes every time

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband drops off continuously during night

Posted by a Superuser, not a Sky employee. Find out more

@love+to+read  Could you before you reset look at the lights on the router and tell us what colour they are. Also could you run a broadband test, this way if there is a fault might be possible to book an engineer to get this looked into what is going on.

 

Do you have Sky Q also?

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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love+to+read
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This message was authored by love+to+read This message was authored by: love+to+read

Re: Broadband drops off continuously during night

The lights are always all white - as they are all day - I just have no Wi-Fi on my devices

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband drops off continuously during night

Posted by a Superuser, not a Sky employee. Find out more

@love+to+read  Which router did Sky give to you for your broadband from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 



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