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Discussion topic: Broadband drops every day
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This message was authored by: HasinaK
Message posted on 27 Aug 2026 05:52 PM
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Broadband drops every day
Have recently switched from Vodafone 900gb to sky gigafats with WiFi max. When with Vodafone I had no issues, but was put of contract so switched to sky as seemed more cost effective for the same speed. Little did I know that the wifi would drop several times a day, meaning that my sky stream which is on the tv on the same floor as the hub drops network connection unless I manually reset the hub every time I want to turn the tv on. The same happens with my security cameras - randomly dropping off meaning I am left with no security coverage. And as the icing on the cake, I WFH, so with the wifi dropping out multiple times a day, its extremely unproductive for my working day (not to mention the frustration this is causing with my team and management at work!) I am also paying for the guaranteed wifi via the wifi max add on.. but the only thing I can guarantee is a daily disconnect or drop off from the wifi.
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This message was authored by: Allan95
Posted by a Sky employee
Message posted on 28 Aug 2026 08:44 AM
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Re: Broadband drops every day
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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