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Discussion topic: Broadband dropping

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This message was authored by: F1CatchUpSucks

Broadband dropping

Since Monday my broadband keeps dropping. Sky glass can't connect, so no TV, and I've been having to tether to my phone when working as it's so unstable and unreliable. Usually no issues, but this week has been terrible. Have reset router and unplugged replugged several times

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This message was authored by: caesarome

Re: Broadband dropping

Posted by a Superuser, not a Sky employee. Find out more

@F1CatchUpSucks 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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