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Discussion topic: Broadband dropping out
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This message was authored by: Abby51
Message posted on 26 Aug 2026 12:09 PM
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Broadband dropping out
We have WiFi in the house but there appears to be a problem with broadband connectivity. We have reset the router a number of times and also checked connections and powered the connection back on again. The broadband keeps dipping out
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 26 Aug 2026 01:14 PM
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Re: Broadband dropping out
The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:
https://www.sky.com/help/articles/hub-lights-explained-start
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If you need help please provide as much information as you can
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