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Discussion topic: Broadband dropping out

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This message was authored by: BRIANCHENIER

Broadband dropping out

Last week a Sky engineer visited after I reported a broadband fault. He changed the router and the connection inside my home. It has worked on and off - which he said may happen as the router updates, but this is still happening. 

 

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This message was authored by: Me134

Re: Broadband dropping out

Posted by a Superuser, not a Sky employee. Find out more

@BRIANCHENIER wrote:

Last week a Sky engineer visited after I reported a broadband fault. He changed the router and the connection inside my home. It has worked on and off - which he said may happen as the router updates, but this is still happening. 

 


Have a look at the following and see what they report.

https://www.sky.com/help/articles/broadband-diagnostic-start

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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