Discussion topic: Broadband dropping out
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Message posted on 08 Jun 2026 12:21 PM
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Broadband dropping out
Last week a Sky engineer visited after I reported a broadband fault. He changed the router and the connection inside my home. It has worked on and off - which he said may happen as the router updates, but this is still happening.
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Message posted on 08 Jun 2026 12:41 PM
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Re: Broadband dropping out
@BRIANCHENIER wrote:Last week a Sky engineer visited after I reported a broadband fault. He changed the router and the connection inside my home. It has worked on and off - which he said may happen as the router updates, but this is still happening.
Have a look at the following and see what they report.
https://www.sky.com/help/articles/broadband-diagnostic-start
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
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