Broadband dropping out

[PaulMellor1]

Since getting the new router back in January the broadband continually drops in and out to the extent that we no longer use broadband on our phones but use 4G and 5G instead. Service isn't reached in all rooms either.

[caesarome]

@PaulMellor1 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.