Broadband dropping out

[Iw4]

Had new fiber fitted, all it does is drop out , always when watching a program, or doing important stuff on laptop. Wish I had never changed from the land line router.

Any other issues in the wr3 area?

[Highlinder]

@Iw4 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.