Discussion topic: Broadband dropping out

This message was authored by: Emma8526 · ‎29 Dec 2023

Hi, my internet keeps dropping out. We've do t the connection test and says all fine but through the day still regularly drops out until we restart the router which sometimes helps.

This message was authored by: Chrisee · ‎29 Dec 2023

@Emma8526 if you pist your hub's connection stats forum members maybe ablecto tell you what is wrong see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Emma8526 · ‎29 Dec 2023

Thank you

This message was authored by: Emma8526 · ‎29 Dec 2023

Would purchasing a new router such as an ASUS one I've seen mentioned help with the problem?

This message was authored by: jamesn123 · ‎02 Jan 2024

@Emma8526

Your line shows no drops since it was rebooted 17hrs before you posted the stats.

Your 5ghz WiFi does show a low uptime though, did you change the WiFi channel manually at all?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: Broadband dropping out

Broadband dropping out

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