Broadband dropping off

[NickP1]

My broadband kept dropping out, received a new router today and exactly the same thing, twice tonight in 1 hour ( two amber lights).  Can't watch Sky tv which I pay for! I've had this for 10 months why can Sky not fix it. Clearly not the router so what is the problem?

Can I cancel my contract early without penalty, clearly not fit for purpose and I want out now.

[Tom-W19]

Hi @NickP1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147