Broadband dropping at same time every day

[Jmnathan]

Hi all - for about the past months my broadband has been cutting out intermittently. Over the past few days I've noticed it's exactly the same time every day, around 11:10am. I have spoken to a few Sky advisors - the first suggested it was due to power settings on my sky Q box, the second suggested it was a faulty router and sent me a new one. However, it's still happening!

I'm now waiting for it to be escalated to a higher technical team, but I can't actually get an update from anyone over the phone. I can see the dropout each day in the router logs, which I have attached below.

 

Any help would be greatly appreciated. It's becoming a real pain now as I mostly work from home and an having to connect via my mobile to avoid being disconnected from daily Teams calls.

[Chrisee]

@Jmnathan intermitent faults can be incredibly difficult to trace but something that happens at 11.10am could be causing interference that knocks the VDSL signal out (assuming you are on a service over copper rather than fibre to your home). The source of that interference can be in your own home which is where I would start looking does something switch on or off at that time? Do you have a modern prefiltered master socket (one a dedicated DSL socket as well as a phone socket) if you dont ask Sky to get one fitted as it might help as it isolates your homes phone wiring which can act as an aerial.

If the cause of the interference is not in your home then check with your neighbours as the chance of getting Openreach to investigate is far greater if it affects multiple customers.