The broadband keeps dropping out. It happens on around 6 times a day. This has been ongoing for a year now and previous to that sporadically. Engineers have been out inside mh home and outside property to no avail. It's so annoying and what am I paying for each month as a VIP customer. This needs rectified and a discount or a couple of free months payments applied I've had one. New router and phone points and wires inside house have made no difference
Unfortunately with regards to a discount that would have to be a goodwill gesture from Sky. Auto compensation only applies if you have a total loss of service and it isn’t fixed after two full working days.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Im currently experiencing the same issue, have been for months, but get the same response...... all fine at skys end. im currently in the process of trying to get my broadband cancelled as its to unreliable.
Same. Absolutely sick of it. Guaranteed it happens every single time I decide to sit down and watch live football as well. By the time it's sorted it's self out the game is usually over. Considering just cancelling my sky glass, sky broadband and sky sports package as it's all useless without the wifi working
