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Discussion topic: Broadband down

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This message was authored by: RobertMoiceanu

Broadband down

Eng neither now is not book my signal in the area is poor no eng been book yet to come and havelook

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This message was authored by: Yoghurt

Re: Broadband down

@RobertMoiceanu  There's been an outage since 16th August sky are aware not all customers are affected 

Sarah backx
This message was authored by: caesarome

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Yoghurt 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

 

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This message was authored by: Yoghurt

Re: Broadband down

@caesarome  I did and still not fixed but I have 4 green lights but there's others in my area who will be affected 

Sarah backx
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