Broadband down

[Andrea532]

WiFi down, tests say no issues across the board, but broadband hub is showing two orange lights. Have the circling of doom only TV screen.

[Sdpnk]

Just checked mine on app and says no issues but flashing green on hub

[GD1]

@Andrea532  @Sdpnk  First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Andrea532]

Thank you for the response. Turned out there was a fault, caused by work being done: quite a few people had issues, which was later recognised by Sky.

Ps. I had already done the things you suggested. Thank you anyway.