@Dave02672 wrote:
the broadband and WiFi check on MySky says everything is working fine but it clearly isn't.
The checker isn't the quickest as picking up a fault so it is worth running it again later if you can in the meantime try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
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