@danroadley If it is all just started happening could be anything, the sky service checker will say if THEY do have an idea what the problem is when they know, if it is just your connection then diagnostic may find it and if not then it is a call to sky for them to test.
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
